Bigfix Platform & Managed Services
Bigfix takes end to end responsibility to handle the complete lifecycle of aftermarket activities like installation, repairs, refurbishment, maintenance, insurance fulfilment, warehouse audits and trade-ins. We are staffed with Customer Support Executives, Order Processing Executives, Service Partner Coordinators, Service Managers and Field Technicians. B2B2C Orders sourced are executed through our digitally transformed service partners and gig workers.
Features
Our Enhanced Features
Registration & Login
KYC Onboarding
Product Catalogs
Load Orders
Manage & Approve Orders
Technician Trip Tracking
Pay for Orders
API Integration
Digital Payments
Analytics & Reports
Device Image Captures
Reviews & Ratings
Features
Bigfix Platform Features
Get a Better Experience on Mobile
Download the BIGFIX 4BIZ app now!
Steps
How We Work
1. We take orders from Brands
Brands give us their requirements. We convert them into simpler tasks - repair work, installation work, insurances claims, and make them live on our platform.
2. Get work done by Bigfix partners
Partners apply on the available tasks, get selected, get trained and then go out to work in their city to complete the tasks.
3. Brands pay us & we pay partners
Service partners get paid on completion of tasks. Bigfix bills the Brands for completed tasks and collects the payments.
Gallery
Our Service Centers, Technicians and Awards
Clients
Our Brand Alliances
Partner Search
Find Bigfix Partners in your pincode
Are you a service expert?
Join India's Largest Service Network
Cateories
Categories We Handle
Mobilephone
Tablet
Laptop
Desktop
Speakers
Smart TV
Washing Machine
Dishwasher
IoT Devices
Medical Devices
Electric Vehicles
Telecom Equipment
Chetan
Head, National Service Operations, TechGuard
Bigfix Warranty Management Service did lot of hardwork inspite of all the difficulties on constrains faced due to lockdown restrictions. TechGuard is forever thankful for the services offered by Bigfix.
Amit
CEO, Blubirch
We are really grateful that they managed to deliver us the warehouse audit service we required. The team at Bigfix has been very professional, courteous and helpful throughout our entire process. They will be our first choice for any future IT needs we have.
Mohan
RSM,Qdigi Services
Bigfix was instrumental in helping us run a pan India unified delivery & installation program for large appliances sold on Amazon. Thier TAT & KPI adherence was instrumental in smooth execution of the project..
Ravindran
Director Operations, Ingram Micro
Dating back to 2003, Bigfix/ BigApps have pioneered the concept of warranty management software by developing various modules including Warranty Allotment on Products, Claim Management, Return Material Authorization, Advance Replacement, etc...My best wishes for the success of their WMS SaaS platform.
Dhiraj Patil
GM, ICICI Lombard
I've been using Bigfix for three years now, and the team at Bigfix has always delivered on their promises. They work hard to make sure that their customers are happy, and they understand that each of their clients is unique in their needs. That's why they're able to customize their system to meet those needs—and it shows in the results!
Pricing
Plans and Pricing
Bronze Plan
₹150 / Order
Back Office
- Dedicated Service Manager
- Customer Support Executive
- Order Processing Executive
Service Network
- Independent Field Technicians (Installations)
- Brand Authorized Repair Partners (L2/L3)
- Private Multibrand Repair Partners (L2/L3)
Software Platform
- Brand App
- End-Customer App
- Service Partner App
- Bigfix HO Panel
- API Integration with Brand System
Prepaid Wallets
Extra Features
- Technician Training
- Service Parts Distribution
- Logistics Coordination
- ASP Security Deposit
- Postpaid (7 Days Payment Cycle)
Silver Plan
₹200 / Order
Back Office
- Dedicated Service Manager
- Customer Support Executive
- Order Processing Executive
Service Network
- Independent Field Technicians (Installations)
- Brand Authorized Repair Partners (L2/L3)
- Private Multibrand Repair Partners (L2/L3)
Software Platform
- Brand App
- End-Customer App
- Service Partner App
- Bigfix HO Panel
- API Integration with Brand System
Prepaid Wallets
Extra Features
- ASP Security
- Postpaid Services (2days)
- Technician Training
- Service Parts Distribution
- Logistics Coordination
Gold Plan
₹250 / Order
Back Office
- Dedicated Service Manager
- Customer Support Executive
- Order Processing Executive
Service Network
- Independent Field Technicians (Installations)
- Brand Authorized Repair Partners (L2/L3)
- Private Multibrand Repair Partners (L2/L3)
Software Platform
- Brand App
- End-Customer App
- Service Partner App
- Bigfix HO Panel
- API Integration with Brand System
Prepaid Wallets
Extra Features
- Technician Training
- Service Parts Distribution
- Logistics Coordination
- ASP Security Deposit
- Postpaid (7 Days Payment Cycle)
F.A.Q
Frequently Asked Questions
-
Are you a pan-india service provider?
Yes. Bigfix Gadget Care LLP has a partner network of over 10,000+ technicians, specialized in numerous domains working in 18,000 active pin codes in India.
-
Will Bigfix support my niche device?
Bigfix has always been open to address niche devices. We will factor out the various essentials needed to work on niche devices such as spare procurement, technician training and decide based upon the facts collected.
-
What are the types of engagement options available?
We provide with the customer walk-in, device drop-in and pickup/delivery engagement options.
-
What are the rates and how are these prices determined?
Our team has pioneered in the domain of managed service over the past decade. With this rich experience, we have come up with a competitive rate card, broadly classified under 3 major categories that account for the bottleneck factors the industry faces today.
-
I have my own software portal. Will you be able to update the progress of the leads provided in my application?
Our software team is equipped with the best resources to collaborate for application to application communication, enabling bigfix to be passive users on your application.