BIGFIX Presents

Managed Services for Brands, Insurance & Ecommerce Companies

Bigfix 4Biz provides digitally enabled managed services for aftermarket & break-fix services.

Bigfix Platform & Managed Services

Bigfix takes end to end responsibility to handle the complete lifecycle of aftermarket activities like installation, repairs, refurbishment, maintenance, insurance fulfilment, warehouse audits and trade-ins. We are staffed with Customer Support Executives, Order Processing Executives, Service Partner Coordinators, Service Managers and Field Technicians. B2B2C Orders sourced are executed through our digitally transformed service partners and gig workers.

Warranty Support Services

For MSME and OEM Brands

Installation Services

For Ecommerce and Modern Retail Companies

Claim Fulfillment Services

For Assurance and Warranty Extension Companies

Device Audit Services

For Reverse and Recycle Companies

Features

Our Enhanced Features

Registration & Login

KYC Onboarding

Product Catalogs

Load Orders

Manage & Approve Orders

Technician Trip Tracking

Pay for Orders

API Integration

Digital Payments

Analytics & Reports

Device Image Captures

Reviews & Ratings

Service Partners

Technicians

Alliance Clients

Pincodes


Steps

How We Work

1. We take orders from Brands

Brands give us their requirements. We convert them into simpler tasks - repair work, installation work, insurances claims, and make them live on our platform.

2. Get work done by Bigfix partners

Partners apply on the available tasks, get selected, get trained and then go out to work in their city to complete the tasks.

3. Brands pay us & we pay partners

Service partners get paid on completion of tasks. Bigfix bills the Brands for completed tasks and collects the payments.

Clients

Our Brand Alliances

Cateories

Categories We Handle

Mobilephone

Tablet

Laptop

Desktop

Speakers

Smart TV

Washing Machine

Dishwasher

IoT Devices

Medical Devices

Electric Vehicles

Telecom Equipment

Chetan

Head, National Service Operations, TechGuard

Bigfix Warranty Manangement Service did lot of hardwork inspite of all the difficulties on constrainms faced due to lockdown restrictions. TechGuard is forever thankful for the services offered by Bigfix.

Amit

CEO, Blubirch

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Mohan

RSM,Qdigi Services

Bigfix was instrumental in helping us run a pan India unified delivery & installation program for large appliances sold on Amazon. Thier TAT & KPI adherence was instrumental in smooth execution of the project..

Ravindran

Director Operations, Ingram Micro

Dating back to 2003, Bigfix/ BigApps have pioneered the concept of warranty management software by developing various modules including Warranty Allotment on Products, Claim Management, Return Material Authorization, Advance Replacement, etc...My best wishes for the success of their WMS SaaS platform.

Dhiraj Patil

GM, ICICI Lombard

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Pricing

Plans and Pricing

Bronze Plan

150 / Order

Back Office

  • Dedicated Service Manager
  • Customer Support Executive
  • Order Processing Executive

Service Network

  • Independent Field Technicians (Installations)
  • Brand Authorized Repair Partners (L2/L3)
  • Private Multibrand Repair Partners (L2/L3)

Software Platform

  • Brand App
  • End-Customer App
  • Service Partner App
  • Bigfix HO Panel
  • API Integration with Brand System

Prepaid Wallets

Extra Features

  • Technician Training
  • Service Parts Distribution
  • Logistics Coordination
  • ASP Security Deposit
  • Postpaid (7 Days Payment Cycle)

Silver Plan

200 / Order

Back Office

  • Dedicated Service Manager
  • Customer Support Executive
  • Order Processing Executive

Service Network

  • Independent Field Technicians (Installations)
  • Brand Authorized Repair Partners (L2/L3)
  • Private Multibrand Repair Partners (L2/L3)

Software Platform

  • Brand App
  • End-Customer App
  • Service Partner App
  • Bigfix HO Panel
  • API Integration with Brand System

Prepaid Wallets

Extra Features

  • ASP Security
  • Postpaid Services (2days)
  • Technician Training
  • Service Parts Distribution
  • Logistics Coordination
Advanced

Gold Plan

250 / Order

Back Office

  • Dedicated Service Manager
  • Customer Support Executive
  • Order Processing Executive

Service Network

  • Independent Field Technicians (Installations)
  • Brand Authorized Repair Partners (L2/L3)
  • Private Multibrand Repair Partners (L2/L3)

Software Platform

  • Brand App
  • End-Customer App
  • Service Partner App
  • Bigfix HO Panel
  • API Integration with Brand System

Prepaid Wallets

Extra Features

  • Technician Training
  • Service Parts Distribution
  • Logistics Coordination
  • ASP Security Deposit
  • Postpaid (7 Days Payment Cycle)

F.A.Q

Frequently Asked Questions

Contact

Contact Us

Location:

2, 2nd Street, Mangali Nagar, Arumbakkam, Chennai - 600106. TamilNadu

Call:

+91 84477 33848